Terms and Conditions
TERMS AND CONDITIONS OF USE
New Pallet Trucks - Customer Services
TERMS AND CONDITIONS
These terms and conditions apply to all orders and supersede all others. Receipt of acknowledgement of order by you constitutes your acceptance that our conditions are the only conditions that apply to the contract, notwithstanding any purported terms put forward by you.
1. PRIVACY
1.1 The New Pallet Trucks SafeShop website is protected by industry standard SSL technology, therefore any information you give us can only be accessed by ourselves. All information is stored on secure servers.
1.2 We only collect information from customers to fulfil orders. We may from time to time contact you by email to inform you of special offers or promotions that we are running.
1.3 We never pass on information about customers to any third party.
2. ACCURACY OF INFORMATION
Whilst everything possible has been done to give accurate details, New Pallet Trucks.co.uk cannot be held responsible for any errors that have been overlooked.
3. PAYMENT TERMS
3.1 As our website has been set up using the industry standard SSL technology, to enable you to pay securely online, we can accept online payments by most major credit cards or debit cards as well as Paypal. We also accept payment by cash, cheque, bankers draft, BACS or CHAPS. Please phone for further details if you wish to pay by any method other than an online payment.
3.2 We reserve the right to delay despatch until we receive confirmation of cleared funds (e.g. cheques take 5 days to clear).
4. PASSING OF TITLE AND RISK
4.1 The risk in the goods shall pass to you on delivery.
4.2 All goods delivered or not, remain our property until payment is received in full.
4.3 Until such time as payment in full is made, you shall retain such goods separately from other goods, and clearly mark them in such a way that they can be readily identified as being our property, and any payment received by you for any sale of such goods must be held in a separate account in trust for us. In the event of non-payment by you for such goods we will, without loss of any rights or remedy, remove from your possession any goods belonging to us in accordance with these conditions. We shall be entitled to enter upon the property where the goods are stored to repossess and remove the same. You hereby grant us irrevocable licence to enter your premises for the said purposes.
5. PRODUCTS
We reserve the right to alter any details, colour or design of products illustrated, without notice, and while every effort is made to describe goods accurately on our website no warranty is given to accuracy, and no responsibility will be accepted for error or misdescription or any resulting loss.
6. VAT
Where applicable all prices quoted are subject to V.A.T at the current rate.
7. DELIVERY
7.1 Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of goods. All deliveries will be charged at the prevailing rates applying at the date of such delivery.
7.2 Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 5 days of receipt of goods.
7.3 All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 5 days of receipt of goods, or such goods shall be deemed to comply as to quality and quantity within the terms of the contract.
7.4 You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at the time of delivery.
7.5 If the customer establishes that any of the goods have not been delivered, have been delivered damaged, are not of the correct quantity, or do not comply with their description, the supplier shall at its option replace with similar goods, any of the goods which are missing, lost or damaged, or do not comply with their description, allow the customer credit for their invoice value, or repair any damaged goods.
7.6 If the customer establishes that any of the goods are defective the supplier shall at its option replace with similar goods or repair any defective goods, allow the customer credit for their invoice value or the extent that the goods are not to specification, assign to the customer (so far as the supplier is able to do so) any warranties given by the manufacturer of the goods.
7.7 Claims in respect of non-delivery must be made in writing so as to reach us within 4 days from receipt of our invoice.
7.8 A delivery charge will be made for each truck unless the truck is collected from our warehouse or price includes free delivery.
7.9 A charge of £20 will be made for attempted / refused delivery and / or an aborted collection. (To avoid this charge, please ensure someone is at the delivery location to receive your order).
8. CANCELLATION CHARGES
A charge will be made on all orders cancelled after the goods have been despatched or notification is not received before the end of business on the day the order was received.
9. FORCE MAJEURE
We will not be held responsible for the failure or delay in the carrying out of our obligations under the contract which may arise out of any cause outside our responsible control or inability to procure materials or articles except at higher prices due to any such cause. In such circumstances we shall be entitled by notice to terminate the contract, in whole or in part, without incurring any liability whatsoever to you.
10. HEALTH & SAFETY AT WORK ACT 1974
For the purpose of the Health and Safety at Work act 1974 the customer hereby undertakes to ensure that the goods will be safe and without risks to health and safety when properly used. In particular the customer must examine the goods to establish whether they are safe to use in the condition in which they are delivered, and (without prejudice to the generality of the foregoing) the customer undertakes not to use the goods without first satisfying its public liability and/or employers’ liability insurers or some other person (nor being the customer or an employee of the customer) qualified and competent in such matters that the Brakes, Steering Systems, Tyres, Forks and Hydraulics are safe and without risk to health and safety when properly used and that the goods satisfy all statutory requirements for the time being in force.
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