Returns Policy
RETURNS
Our aim is to supply you with a high level of service and good quality products. We comply with all manufacturers’ warranties. If for any reason you are not happy with the product, please return the item as detailed below. We will accept returns up to 14 days after the date of the invoice. Please contact our sales department to obtain a returns number - we cannot accept any return unless this has been done and authorised. This number must be clearly marked on the outside of the package. No return will be accepted without this number. The item must be returned to us within 14 days of the date you obtained the returns number. Any item returned must be in the original packaging and undamaged. If you have received a faulty item or one that has been sent to you incorrectly then we will arrange collection of the faulty or incorrect item and ship a replacement item at our cost. If we are unable to supply an exact replacement or an alternative model that you are satisfied to accept, then we would credit the faulty or incorrect item. The returns number has two functions in that we can be aware that you are not satisfied and we can be ready to process the return on receipt and also we can monitor the reasons for the returns to give you and other customers an even better service.
New Pallet Trucks.co.uk
C/O Premier Lift Trucks Ltd
Gorse Street
Blackburn
BB1 3EU
Tel: 01254 580851
If you have any queries relating to this matter please email sales@newpallettrucks.co.uk and we will respond immediately.